You must know something for returning:
1)The sender’s address on your parcel invoice is not valid for returning. If you return back to that address, we can’t get the parcel.
2)Returning address must be confirmed with our customer service.
3)Because of China customs policy, once the returning parcel is seized by our customs, your refunding or resend request will be invalid.
4)Returning parcel invoice value must be confirmed with our customer service before you send back the parcel.
5)Returning shipping method must be confirmed with our customer service before you send back the parcel.
6)Returning shipping need to be paid by you at first. If it should be paid by us, we will pay you once we receive your shipping receipt and returning package.
We hope you love everything you bought from us, but if for any reason you are not entirely satisfied with your recent order(s), we will gladly accept returns of items that are in new condition, with original tags attached. Return items must not be washed, worn or altered– just return your item(s) to us within 7 days from the date you signed for the parcels. You can expect your refund in 7-14 days from the date we receive your returned item(s).
For any reason you don’t like your orders from us, returning is accepted within 7 days from the date you received the orders. Return items must not be washed, worn or altered. You will cover all reasonable and customary ground shipping fees.
If the goods we sent you are faulty, you may return them to replace or get a refund. Returning application should be issued within 7 days from the date you received the orders. We will cover all reasonable and customary ground shipping fees.
Please note that we may not be required to provide a refund if you continue to use the goods after discovering the fault.
If you receive wrong items from us, please return back to us – and we'll arrange for a replacement. We will cover all reasonable and customary ground shipping fees.
Returning Bundle or Promotional Discount Items
If you return an item bought as part of a bundle or with a promotional discount and you do not return everything – not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.
We offer exchanging orders in 7 days you received, before they are washed, worn or altered. Extra price should be paid and credit price can be spent or refunded. You will cover reasonable cost issued by exchanging orders.
Other Unreturned orders:
1) Package is broken during shipping, but items are good (We will compensate you relevant losses).
2) Items are broken after using (Can be repaired, charges will be covered by you).
3) Items have been washed, worn or altered.
4) You received the items more than 7 days.
Returns with Missing Packaging or Accessories
If you do not have all the original packaging or accessories, that's okay. We can process a return with a small deduction on your refund for what is missing.
Guys, when u have any problem with the order and want to ask for refund, then pls contact our customer service. But may we draw ur attention? Because we are in China and u are abroad, then all deals are international . For all credit card refunding, it will take about 2 weeks to 3 months for the banks to process the refund and for u to get the money.
Steps to return an online purchase by mail
1) Contact with customer service to apply for returning or apply return on the bottom of the page (Must contact before returning).
2) Pack your return in the original shipping package, if possible.
3) Include all original packaging and accessories.
(We can process a return with a small deduction on your refund if all original packaging and accessories are missing.)
4) Send your return the address you confirmed from customer service.